Returns & Refunds

14-Day Return Window

Eligible Pokémon and Magic: The Gathering singles may be returned within 14 calendar days after delivery. Contact us before sending a return so we can provide instructions.

The returned card must be the same card and printing purchased and in the same condition received. Cards altered, played, damaged, or otherwise changed after delivery are not eligible for a discretionary return.

Return Shipping And Refunds

Customers pay return shipping for accurately described items. We cover reasonable return shipping for an incorrect item or one that arrived damaged. Original shipping charges are not refundable unless the return results from our error or transit damage.

Approved refunds are issued to the original payment method after inspection. Posting time depends on Shopify, the payment provider, and the customer's financial institution.

Cancellations

Cancellation may be requested until an order has been packed or marked fulfilled. After that point, an eligible purchase must follow the return process after delivery.

Damaged, Incorrect, Or Missing Items

Report a damaged, incorrect, or missing item within 7 calendar days after delivery. Include the order number, a description, and clear photographs of the item and packaging when applicable. Keep the item and packaging until the claim is resolved.

If an entire tracked package has not arrived, contact us promptly after the carrier's expected delivery window so we can investigate.