Shipping Policy
Last updated September 14, 2026
Order Processing
Marketplace orders are generally prepared within 2–3 business days after payment is accepted. Business days exclude weekends and recognized holidays. Payment review, high volume, or circumstances outside our control may require additional time.
Services, Charges, And Tracking
Available destinations, shipping services, and charges are shown at checkout before payment. Tracking is provided after shipment when available. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, address problems, or other events outside our control.
Delivery Address
Customers are responsible for a complete and accurate delivery address. Contact us immediately about a correction. We cannot guarantee an address can be changed after packing or fulfillment.
Damaged Or Missing Shipments
Report damaged, incorrect, or missing items within 7 calendar days after delivery. For an undelivered package, contact us promptly after the expected delivery window. Keep packaging and provide photographs when requested for our investigation or carrier inquiry.
Contact Us
Email [email protected] with your order number and request.